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🔒Terms & Conditions — Lumina Laundry
Terms & Conditions — Lumina Laundry
Last Updated: July 30, 2026
Welcome to Lumina Laundry. These Terms & Conditions ("Terms") govern your use of the website luminalaundry.com and the Lumina Laundry mobile application (collectively, the "Platform"), operated by Lumina Laundry ("we", "us", "our"). By registering, browsing, or placing an order through the Platform, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Platform.
1. About the Platform
Lumina Laundry is a marketplace platform that connects customers with independent, third-party laundry and dry-cleaning vendor stores ("Partner Stores"). We facilitate booking, pickup, tracking, payment, and delivery of laundry services, but the actual cleaning services are performed by the Partner Stores, not by Lumina Laundry directly.
2. Eligibility & Account Registration
- You must be at least 18 years old to create an account and use the Platform.
- You agree to provide accurate, current, and complete information during registration and to keep it updated.
- You are responsible for maintaining the confidentiality of your account login credentials and for all activities under your account.
- We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Placing an Order
- You may browse available Partner Stores based on your location and select a service (e.g., wash & fold, dry cleaning, sofa/carpet/curtain/shoe cleaning).
- Prices displayed are set by individual Partner Stores and may vary by location; prices shown on the Platform (e.g., "Starts From ₹X") are indicative and the final invoice will reflect the actual items and services provided.
- Once an order is placed, you will receive a confirmation and estimated pickup/delivery time.
- You are responsible for accurately describing the items submitted and disclosing any special care instructions or pre-existing damage.
4. Pickup & Delivery
- We aim to provide pickup and delivery within the time slots selected, but timelines (including "same-day" or "24–48 hour" delivery estimates) are estimates only and may be affected by factors outside our control (weather, traffic, store workload, etc.).
- Please ensure someone is available at the provided address during the scheduled pickup/delivery window. Repeated unavailability may result in order cancellation or additional charges.
5. Payments
- All payments must be made through the payment methods supported on the Platform.
- Prices are inclusive/exclusive of applicable taxes as indicated at checkout.
- In case of payment failure, order confirmation may be delayed or cancelled.
- Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe as per our Refund & Cancellation Policy (Section 7).
6. Vendor/Partner Store Responsibilities
- Partner Stores are independent businesses responsible for the quality, safety, and timeliness of the actual cleaning services performed.
- Lumina Laundry verifies basic business details of Partner Stores but does not guarantee the quality of service beyond facilitating the marketplace, ratings, and reviews.
- Complaints regarding cleaning quality, damage, or loss of items should be reported through the Platform within 48 hours of delivery for resolution assistance.
7. Cancellation & Refund Policy
- Orders may be cancelled free of charge before pickup is confirmed by the Partner Store.
- Cancellations after pickup has occurred may be subject to a partial charge for services already rendered.
- Refunds for damaged, lost, or improperly cleaned items will be assessed on a case-by-case basis, based on the item's fair value and evidence provided, and are subject to the applicable Partner Store's policies communicated through Lumina Laundry's support team.
- Lumina Laundry's liability for lost or damaged items is limited to a reasonable compensation amount as determined during the resolution process, and shall not exceed the value of the specific item(s) affected.
8. User Conduct
You agree not to:
- Use the Platform for any unlawful purpose.
- Submit false, misleading, or fraudulent orders, reviews, or ratings.
- Interfere with the security or proper functioning of the Platform.
- Harass, abuse, or threaten Partner Stores, delivery staff, or other users.
We reserve the right to suspend or terminate access for any user who violates these conditions.
9. Reviews & Ratings
By submitting reviews or ratings, you grant Lumina Laundry a non-exclusive, royalty-free right to display and use such content on the Platform. Reviews must be honest and based on genuine experience; fake or defamatory reviews may be removed.
10. Partner/Vendor Registration
Businesses applying to join as a Partner Store agree to:
- Provide accurate business, tax, and bank account details.
- Maintain quality and hygiene standards for services offered.
- Fulfil orders within agreed timelines and pricing listed on the Platform.
- Pay applicable commission/service fees as agreed at the time of onboarding.
Lumina Laundry reserves the right to approve, reject, or remove any Partner Store from the Platform at its discretion.
11. Intellectual Property
All content on the Platform — including the Lumina Laundry name, logo, design, text, graphics, and software — is the property of Lumina Laundry or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or use this content without prior written permission.
12. Limitation of Liability
To the maximum extent permitted by law:
- Lumina Laundry acts as an intermediary platform connecting customers and Partner Stores, and is not liable for the acts, omissions, negligence, or quality of services provided by independent Partner Stores.
- Lumina Laundry shall not be liable for any indirect, incidental, or consequential damages arising from use of the Platform.
- Our total liability for any claim arising from your use of the Platform shall not exceed the amount paid by you for the specific order giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Lumina Laundry, its affiliates, and Partner Stores from any claims, damages, or expenses arising from your misuse of the Platform or violation of these Terms.
14. Modifications to the Platform and Terms
We may update these Terms, modify, suspend, or discontinue any part of the Platform at any time. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
15. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddh Nagar, Uttar Pradesh, India.
16. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Lumina Laundry FF08, Aar City Shopmart, Sector 16C, Gaur City 2, Uttar Pradesh 201009 Phone: +91 8750923923