Frequently Asked Questions
Everything you need to know about booking, pickup, delivery and payments.
How does pickup and delivery work?
+Choose a service, add items to your cart, and pick a pickup and delivery date at checkout. A driver from your chosen shop will collect your items on the pickup date and return them fresh on the delivery date.
Can I reschedule or cancel a pickup?
+Yes — from "My Orders" in your dashboard you can view an order's status; for a date change or cancellation before pickup, just reach out through the Contact page and our team will sort it out.
How long does laundry usually take?
+Most orders are ready within 24-48 hours depending on the service and vendor. You can pick your preferred delivery date directly at checkout.
What if I'm not available at the pickup or delivery time?
+Pick a time slot that works for you at checkout. If something comes up, contact your vendor or our support team as early as possible to re-arrange it.
What areas do you currently serve?
+Lumina partners with approved local laundry shops across several areas. Check the "Nearest Store" page to see shops currently available near you.
What payment methods are accepted?
+Right now all orders are Cash on Delivery — you pay when your freshly cleaned items are delivered back to you.
Is there a minimum order value?
+Minimum order value can vary slightly by vendor and is always shown clearly in your cart before you check out — no surprises at payment time.
Can I track my order?
+Yes — once logged in, your dashboard's "My Orders" section shows the live status of every order, from pending to delivered.
How do I reset my password?
+Use the "Forgot password" link on the sign-in page — we'll email you a secure link to set a new one.
How do I become a Lumina partner shop?
+Laundry businesses can register as a vendor from the sign-up page. After a quick admin review, your shop goes live and starts receiving orders.
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